E-Mail (helpdesk) is major way of communication. All requests are recorded and have their own number.
Technical Support
General Questions
Complaints on Customers
support@advanta.org
Sales Department
Billing
sales@advanta.org
(account activation & domain registration & additional services)
Chief Executive Officer
ceo@advanta.org
(effective suggestions for improving the quality of
service)
Before the first request to us it is necessary to read information on the page Conditions.
∗ It is recommended when selecting a site in the U.S.: quite fast setup and replacement of equipment, quick solutions of common problems.
∗∗ The level of the service is below average: the data center of budget class. Sometimes if you have any software or hardware problems, their long-term solution can reach several days. However, as a rule, such problems do not occur.
∗∗∗ Usual Russian Data Center. The level of the service is higher than average: the standard time of solving problems, imputed technical support.